"Dear Scott,
I wanted to thank you for being such a pleasure to work with. When I had some valuable (and cherished) pieces that I needed to sell, it was very hard for me to find a gemologist that I felt appreciated my jewelry as much as I did. When I found your website, I was first impressed with your extensive credentials and experience. But the icing on the cake was talking to you over the phone, and discovering that not only are you worth your weight in gold professionally, but that personally you seemed to be completely sincere, open and full of integrity.
My impressions were right. Your patience, guidance and knowledge (not to mentiona getting my jewelry sold!) have set you far above any other jeweler/gemologist I have worked with. My only regret is that I have not yet met you in person to shake your hand.
Most sincerely, your faithful client,
Sarah from Colorado"